Responsible Gambling
Our Commitment to Responsible Gaming
At Golden Crown Casino, we believe that gambling should always be a fun and entertaining activity. We are committed to providing our players with a safe, secure, and transparent environment. While the majority of people gamble for enjoyment, we recognise that for some, it can become a problem. Our Responsible Gambling policy outlines our commitment to minimising the negative effects of problem gambling and promoting a culture of informed choice.
Maintaining Control
To ensure that your gaming experience remains positive and within your control, Golden Crown Casino recommends following these basic principles:
- Gambling should be viewed as entertainment, not as a way to make money or pay off debts.
- Only gamble with funds that are specifically set aside for leisure and that you can afford to lose.
- Keep track of the time and the amount of money you spend while playing.
- Never chase your losses; accept them as the cost of entertainment.
- Do not gamble if you are under the influence of alcohol, medication, or any other substance that may impair your judgement.
Personal Limits and Tools
To help you manage your activity, Golden Crown Casino offers a range of self-management tools. You can access these features through your account settings or by contacting our support team:
- Deposit Limits: Set a maximum amount you can deposit over a daily, weekly, or monthly period.
- Loss Limits: Limit the amount of money you can lose in the casino for a specific timeframe.
- Wager Limits: Control the total amount you can bet within a selected period.
- Session Limits: Set a fixed time limit on how long you can stay logged into your account.
Cooling-Off and Self-Exclusion
If you feel that you need a break from gambling, Golden Crown Casino provides flexible options to help you step away:
- Cooling-Off Period: You can choose to suspend your account for a short duration, ranging from 24 hours to 6 months. During this time, you will not be able to deposit or participate in games.
- Self-Exclusion: If the situation is more serious, you can opt for self-exclusion for a period of 6 months, 1 year, or permanently. Once an account is self-excluded, it cannot be reopened until the chosen period has expired, and we will take all reasonable steps to ensure you do not receive marketing materials.
Protection of Minors
Golden Crown Casino maintains a strict policy against underage gambling. Access to our services is strictly prohibited for anyone under the age of 18. We employ rigorous identity verification processes and encourage parents to use filtering software, such as Net Nanny or CyberPatrol, to prevent minors from accessing gambling websites.
Seeking Professional Support
If you or someone you know is experiencing difficulties related to gambling, we strongly encourage you to seek assistance from professional organisations. In Australia, the following resources provide free and confidential support:
- Gambling Help Online: Call 1800 858 858 or visit their website for 24/7 support.
- Lifeline Australia: A national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support.
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope to solve their common problem.
Golden Crown Casino is dedicated to your well-being. Please play responsibly and reach out to our customer support team if you have any questions regarding our responsible gambling tools.
